FAQ - Q/A
Questions and Answers:
1. How much dose it cost for delivery and set up?
All of our equipment’s delivery, set up and pick up is free within Nassau County unless otherwise stated, additional delivery fee may be added due to the rising cost of fuel for Suffolk, Brooklyn, Manhattan, Bronx, Westchester County and Queens. Call for more information.
2. How long does it take to set up and take down?
After review of our safety guidelines, both the set up and the removal of our equipment takes between 20 to 30 minutes. The renter (minimum of 18 years of age) must be present at the time of delivery.
3. Where can the bouncers be setup?
The best surface is level ground and on grass. However, any flat surface will work. Concrete, asphalt, parking lots, etc are most common. We prefer not to setup on sand because the bouncer gets full of sand. Let us know what type of surface you have for setup so we can be properly prepared. Please make sure that there are no under ground sprinklers, buried telephone cables, or electrical lines at the perimeter of the bounce site. Let us know at time of booking what type of surface we will be setting up on.
4. How much space do you need for the bounce?
The Bounce houses typically need a 18x18 foot square with a clearance overhead of 20 feet. Please make sure the area is cleared of any waste or debris, and accessible before our arrival. Call for exact dimensions for the inflatable you are interested in. We do have several smaller units available.
5. What kind of power is needed?
Our Bouncers must be with in 100 foot reach of a dedicated 15 amp circuit and two separate outlets for the larger units. Once the bouncer is completely inflated, it takes about as much electricity to run as a fan. If you do not have electricity available we have generators available for an extra charge.
6. What happens if it rains or there is a storm?
Jump and Jam Long Island reserves the right to cancel a reservation at no penalty to you if there is a storm with heavy rain or winds over 15 mph. Your safety and the operation of our units is our first concern, However once the unit is delivered there are no refunds due to bad weather.You may cancel due to rain up until 8AM the morning of the party as long as we have not delivered the item. Any deposit will be held and you may use that deposit for a future rental within 24 months.
7. Are the bounce houses and slides safe?
They are absolutely safe! Just follow the rules and operating instructions for your rental, keep the unit supervised at all times and they are extremely safe.
8. Do you supply an attendant for the bounce house’s?
Prices do not include attendants. We can supply an attendant for any inflatable for an additional charge. Attendants are required for block parties, school events and corporate events. Pricing is $25 per hour with a 3 hour minimum.
9. How many Kids can go on the Bounce?
A 16x16 bounce house can hold:
-Ten to twelve children under the age of 8
-Eight children between the ages of 9 and 12
-Six children between the ages of 12 and 16
-Four adults ages 17 and older
[Call for limits on other inflatables]
10. How long can I rent the equipment?
Our "normal" rental period is Full-day rental. However you can rent our equipment anywhere from 2 hours to all day. All day rentals are typically 8 or more hours. Normally they are dropped off before 2pm and picked up the following day, unless other arrangements have been made. If you would like next day pick up the price stays the same.
11. Do you require a deposit?
A 20% refundable deposit ($50.00 minimum) is required to reserve any one of our Bounce houses or other equipment. If you need to cancel your event the deposit may be used for any future rental within a 2 year period. If you cancel within 5 days of your party for reasons other than inclement weather, you will be required to pay 50% of the rental rate because the item has been on reserve for you and the chances of re-renting that item in a short time period is unlikely. We will automatically charge the card on file the difference.
12. How far in advance do I need to make my reservation?
As soon as possible! Our reservations are based on a first come first served basis, So the sooner you contact us the better. However, as long as the equipment is available you can book as late as the day before your event. Sometimes if we are able to we can do same day deliveries but there may not be a huge selection left.
13. What are my responsibilities as the Renter of the bounce house?
As the Renter you must assign a responsible adult (over the age of 18) to supervise the children while the bounce is in use. The assigned adult must know all of the safety rules and ensure that the rules are being enforced. You as the Renter are responsible for the safety of the children and for the care of our equipment. There is a rental agreement that must be signed by the renter prior to start of event. A credit card is required to be held in case of damage to our equipment during the event and will be needed during time of booking.